Project-Based · Cruise-Specialized · End-to-End
🚢 Shipboard Software Experts Since Day One
Expert hands.
Every phase.
From initial discovery through go-live and beyond — eCruise consultants join your project as a true extension of your technical team, bringing deep shipboard software expertise to every stage of the engagement.
Discovery & Analysis
Implementation
Hypercare Support
PMS & POS
Dining & Retail
Embarkation
Typical Project Lifecycle
✓
Discovery
Understand current environment & requirements
Complete
✓
Business Analysis
Map workflows, gaps, and success criteria
Complete
→
Implementation
Install, configure, test, and train
In Progress
4
Hypercare
Intensive post-launch support & stabilization
Up Next
4
Engagement phases, fully covered
6+
Shipboard system specializations
T&M
Flexible project-by-project basis
What We Do
Your technical team, extended.
In the cruise ship IT industry, software implementations don't happen in an office — they happen on ships that are still sailing, with operational teams that can't stop for a go-live. eCruise consultants have been doing this work for years, and we understand the unique pressures and constraints that come with it.
We engage on a project-by-project, time-and-materials basis — stepping in as a seamless extension of your internal technical team for the duration of the engagement, then handing off cleanly when the project is done.
✓
Shipboard software discovery — assess your current environment before any commitment
✓
Business analysis — document requirements, workflows, and success criteria up front
✓
Full implementation — install, configure, integrate, test, and train your team
✓
Hypercare post-install support — intensive stabilization immediately after go-live
✓
Project-by-project engagement — no long-term commitments required between projects
✓
Works alongside your existing team — we augment, not replace, your internal resources
✦ Why eCruise Consulting
We've done this on real ships, not just in test environments
eCruise consultants bring hands-on shipboard experience — we understand embarkation-day pressure, sailing schedules, crew changeovers, and what it means to go live with a new PMS while a ship is at sea.
Shipboard-First Mindset
Every decision made with operational reality in mind
Multi-System Expertise
PMS, POS, dining, retail, embarkation — we cover the stack
Clean Handoffs
Structured knowledge transfer so your team is fully self-sufficient post-project
Flexible Engagement
T&M project-by-project — scale up or down as your roadmap evolves
How We Engage
Four phases. One coherent project.
Every eCruise consulting engagement follows a structured four-phase model — ensuring nothing is assumed, nothing is skipped, and your team is set up for long-term success.
🔍
Phase 01
Discovery
Before a single configuration is touched, we spend time understanding your environment — existing systems, integrations, pain points, and operational rhythms. Discovery ensures that our recommendations are grounded in your reality, not a generic playbook. We assess your current shipboard software landscape, document what's in place, and identify dependencies that will affect the project.
Environment Audit
Integration Mapping
Pain Point Assessment
Stakeholder Interviews
System Inventory
📋
Phase 02
Business Analysis
With discovery complete, we translate operational needs into documented technical requirements. This phase closes the gap between what the business needs and what the system will deliver — capturing workflows, defining success criteria, and aligning your operations and IT teams before a single line of configuration is written. A well-executed business analysis phase is the single biggest predictor of a smooth go-live.
Requirements Documentation
Workflow Mapping
Gap Analysis
Success Criteria Definition
Stakeholder Sign-Off
⚙️
Phase 03
Implementation
The core of the engagement — installation, configuration, integration, testing, and training. Our consultants work directly alongside your team, handling the technical complexity while keeping your operations running. We manage the project timeline against your sailing schedule, coordinate with third-party vendors as needed, and ensure every component is tested end-to-end before go-live. We don't leave until it works.
Software Installation
System Configuration
Integration Testing
User Acceptance Testing
Staff Training
Go-Live Coordination
🛡️
Phase 04
Hypercare Post-Install Support
The period immediately after go-live is the most critical — and the most commonly underserved. Our hypercare phase provides intensive, hands-on support in the days and weeks following launch, with eCruise consultants available to respond rapidly to any issues as your team builds confidence with the new system. We remain engaged until the system is stable and your team is fully self-sufficient.
Dedicated Post-Launch Consultant
Rapid Issue Response
Configuration Refinement
Knowledge Transfer
Stability Sign-Off
Systems We Specialize In
Across the full shipboard software stack.
eCruise consulting engagements span the complete range of shipboard software systems — from the core property management platform to every guest-facing and operational application connected to it.
Shipboard Property Management
Oracle Fidelio Cruise SPMS — the central nervous system of shipboard operations. Implementations, upgrades, migrations, and full configuration engagements.
Point of Sale Systems
Shipboard POS across all venue types — bars, restaurants, retail, spa, and specialty venues. New deployments, hardware rollouts, and system consolidations.
Dining Room Management
Tableside ordering, reservation management, and dining workflow configuration — from main dining rooms to specialty restaurants across multi-venue environments.
Retail Shop Systems
Onboard retail POS and inventory management — configuring systems that handle everything from duty-free shops to boutiques, with accurate folio posting and reporting.
Embarkation & Check-In
Mobile and kiosk-based embarkation, gangway management, and check-in systems — engineered to move thousands of guests efficiently and accurately at every port.
Interfaces & Integrations
Third-party integrations between shipboard systems, web services, and shoreside platforms — including financial interfaces, booking system connections, and custom API work.
How We Work With You
An extension of your team — not a replacement.
We don't arrive, take over, and disappear. eCruise consultants work alongside your existing IT staff, respecting your processes and building your team's capability at every step of the engagement.
We Work Alongside Your Team
Your internal staff remain involved throughout — we supplement their capacity and expertise, not bypass them. Every decision is made collaboratively.
Project-by-Project Flexibility
Engage us for a single implementation, a discovery assessment, or a full multi-phase rollout. There's no minimum commitment between projects.
Built Around Your Sailing Schedule
Shipboard implementations have to work around port calls, turnarounds, and crew changes. We plan accordingly — not around an office calendar.
Full Knowledge Transfer at Handoff
When the project ends, your team is fully equipped to operate and maintain what we built. Documentation, training, and a structured handoff are standard — not optional.
Without eCruise vs. With eCruise
What the same project typically looks like with and without experienced shipboard consultants involved.
Discovery skipped to save time
vs
Thorough discovery before any config
Requirements assumed, not documented
vs
Business analysis with signed sign-off
Issues found on embarkation day
vs
UAT complete before go-live
Vendor gone after install
vs
Hypercare until system is stable
Team left to figure it out
vs
Full knowledge transfer at handoff
Also From eCruise
More managed services built for cruise.
Production Support
24/7 shipboard application coverage
24/7 manned support for Oracle Cruise and eCruise software — manned phones, defined SLAs, and a team of veterans who've worked the ships they support.
Learn more →
DBA Support
Oracle database administration & tuning
Certified Oracle DBAs, proactive monitoring, automated tuning, and 24/7 global follow-the-sun coverage — built for cruise shipboard environments.
Learn more →
Staffing
Expert crew & project augmentation
Experienced cruise IT professionals placed directly at cruise lines — filling critical roles quickly with people who already understand the industry and the systems.
Learn more →
Start a Consulting Engagement
Got a project?
We've done it before.
Reach out to discuss your next shipboard software project — discovery, implementation, or anything in between. We'll tell you what's involved and how we'd approach it.