Point-of-Sale · Software Solutions
Revolutionizing
point-of-sale
for cruise.
A modern, lightweight, web browser-based POS built exclusively for cruise — fast, SPMS-integrated, hardware-agnostic, and backed by 24/7 Platinum+ support.
Built-in Package Plans
Food & Beverage
Retail Shop Ready
Mobile or Workstation
SPMS Integrated
F&B, bar, retail & spa — every venue covered
Tableside service powered by eCruise POS
The eCruise POS interface — live at American Diner onboard
🌐
Web browser-based — no install needed
24/7
Platinum+ SLA support
⚙️
Hardware agnostic — your devices, your choice
What is eCruise POS?
A POS built for the
pace of cruise.
Traditional POS systems weren't designed for the speed, scale, or complexity of cruise ship operations. eCruise POS is different — built from the ground up by cruise veterans who understand what a bar run looks like during embarkation, or what happens when a venue goes offline mid-voyage.
Fully browser-based, it runs on any device — workstation or tablet — across Windows, Apple, and Android, with no proprietary hardware lock-in. Seamless Fidelio SPMS integration means guest data, package plans, and billing all sync in real time.
✓
Web browser-based — no app installation required on any device
✓
Real-time Fidelio SPMS sync for guest data, billing & package plans
✓
Built-in package plan management with auto-applied discounts
✓
Web-based back office accessible remotely by shore-side teams
✓
Backed by 24/7 Platinum+ SLAs, 365 days per year
Platform at a Glance
The complete POS ecosystem for cruise
Everything you need to run point-of-sale across every venue on the ship — from the bar to the boutique.
Lightning-Fast Transactions
Apache-powered RESTful API · PHP/Lumen · MySQL/MariaDB
Package Plan Management
Sub-dept or item-level plans · Daily limits · Auto discounts
Remote Back Office
Shore-side access from any browser · No VPN required
Intelligent Reporting
Venue breakdowns · Consumption analytics · Reconciliation
Custom Branding per Venue
Tailored UI themes aligned to each cruise line's identity
Core Platform Features
A complete POS ecosystem — built for
speed, flexibility, and cruise.
Every feature was designed to solve a specific pain point in cruise ship point-of-sale operations.
Web-Based Platform
Fully browser-based — no app installation needed. Access from static workstations or mobile tablets on any OS. No proprietary hardware, no vendor lock-in.
Lightning-Fast Transactions
Apache-powered RESTful API with PHP/Lumen and MySQL/MariaDB. Sub-second response times across all venues — even during peak embarkation periods.
Custom Branding
Tailored UI themes aligned with each cruise line's brand identity — ensuring a consistent, professional guest experience at every touchpoint onboard.
SPMS Integration
Auto-syncs guest data in real time with Fidelio. Unified billing, package plans, and financial reporting without manual entry or reconciliation errors.
Package Plan Management
Define plans at sub-department or item level with daily quantity limits, percentage or amount discounts — all auto-applied at the point of sale.
Quick Scan / Retail
Barcode scanning support for fast retail transactions. Reduces queue times across boutiques, shops, and retail venues, improving guest throughput.
Consumption Analytics
Real-time insights into package usage, consumption patterns, and performance metrics — enabling smarter decisions on offerings and revenue management.
Configurable User Roles
Role-based access control ensures each crew member sees only what's relevant to their role — secure, auditable, and straightforward to configure.
Global Fleet Configuration
Fleet-wide configuration changes pushed to all workstations instantly. Manage menus, pricing, and roles from a single back office for every ship in the fleet.
The Challenge & Opportunity
Traditional POS was never built for
the pace of cruise.
Today's Pain Points
✕
Legacy POS systems lack speed and real-time SPMS integration
✕
Proprietary hardware creates vendor lock-in and high replacement costs
✕
No flexibility for mobile or tablet-based crew ordering across venues
✕
Manual package plan management leads to billing errors and guest disputes
✕
Shore-side teams have difficulty remotely accessing ship for reporting and management
✕
Fragmented reporting makes financial oversight difficult and slow
The eCruise POS Solution
✓
Sub-second response times via Apache-powered web architecture
✓
Hardware-agnostic — works on any Windows, Apple, or Android device
✓
Mobile tablet support for crew to serve guests anywhere onboard
✓
Automated package plan discounts eliminate billing errors entirely
✓
Web-based back office gives shore-side teams full remote access, no VPN needed
✓
Detailed analytics and financial reports accessible from any browser, anywhere
Benefits for All Stakeholders
Purpose-built for everyone
on the ship.
Cruise Operators
Fleet & shore-side management
✓Faster transactions reduce wait times across all venues
✓Shore-side remote access via any browser — no travel needed
✓Hardware-agnostic — choose preferred devices, cut costs
✓Package plan automation eliminates billing errors
✓Analytics on consumption and financial performance
✓Global fleet configuration from a single back office
Guests
Passenger experience
✓Quick, seamless transactions with no delays at any venue
✓Package plans automatically applied — no manual claims needed
✓Branded, professional interface at every touchpoint
✓Faster service at bars, dining, retail, and spa
✓Consistent experience across the entire ship
✓Fewer billing disputes thanks to real-time accuracy
Crew
Shipboard operations team
✓Intuitive design minimizes training time for new crew
✓Access from any device — workstation or mobile tablet
✓Package discounts auto-apply — no manual calculations
✓24/7 support ensures quick resolution of any issue
✓Role-based access shows only relevant functions per crew
✓Real-time Fidelio sync means guest data is always accurate
Technical Specifications
Built on modern,
proven technology.
eCruise POS is engineered for the demanding environment of cruise ship operations — reliable, scalable, and hardware-agnostic.
Platform
Fully web browser-based — no app installation. Compatible with Windows, Apple, and Android devices.
Tech Stack
Apache-based RESTful API service · PHP / Lumen framework · MySQL / MariaDB database
Integration
Seamless real-time Fidelio SPMS connectivity for guest data sync, billing, package plans, and financial reporting.
Device Types
Static workstations, mobile tablets (iOS, Android, Windows) — hardware-agnostic with no proprietary lock-in.
Package Plans
Sub-department or item-level plans with daily quantity limits, percentage discounts, or amount discounts. Auto-applied.
Back Office
Web-based remote back office with import tools for item management, financial reports, and global configuration.
User Roles
Configurable role-based access control. Crew see only relevant functions — secure, auditable, and easy to manage.
Scalability
Supports multiple workstations and tablets across a fleet. Global configuration updates pushed to all terminals instantly.
Support
24/7 Platinum+ SLA — phone & email support, bug fixes, security patches, compatibility upgrades, remote troubleshooting.
Platinum+ Support & SLA
Round-the-clock, 365-day
support included.
eCruise POS is backed by our Platinum+ SLA — so your POS is never the reason service stops. From bug fixes and security patches to live remote troubleshooting, our team is always available.
Talk to Support →24/7 Phone & Email
Platinum+ SLAs with round-the-clock support, 365 days. No business hours — always available.
Bug Fixes & Patches
All software bugs addressed under the support package. Security patches deployed proactively.
Configuration Guidance
Expert guidance on POS setup, menu management, package plans, and user role configuration.
Remote Troubleshooting
Diagnose and resolve issues remotely — no need to wait for an engineer to arrive on the ship.
General Enhancements
Ongoing enhancements and report changes included — your system stays aligned with evolving needs.
10+ Years Expertise
Our team's roots at Fidelio Cruise mean deep POS expertise embedded into every support interaction.
Explore the Suite
More eCruise products
to discover.
eCruise offers seven purpose-built products, each solving a specific operational challenge for cruise. Jump to any product below.
Ready to Modernize?
Modernize your point of sale.
Elevate every transaction.
Built for cruise. Powered by modern web technology. Backed by 10+ years of expertise and 24/7 Platinum+ support. Let's talk about what eCruise POS can do for your fleet.