Guest-Facing · Web-Based · SPMS Integrated
Convenience creates
revenue.
A fully web-based, guest-facing platform that transforms the cruise passenger experience — shore excursions, spa, folio, and real-time chat, all from their pocket. Seamlessly integrated with your SPMS.
No App Download
SPMS Real-Time Sync
Shore Excursions & Spa
Live Folio Access
Guest Services Chat
Shore excursions browsed and booked — right from the pool deck
Personalized welcome screen — Cruise News, Excursions, Folio, Deck Plan
Shore Excursions List — filter by port, date, price or activity type
🌐
Web browser-based — no app download
24/7
Self-service via mobile or kiosk
0
Queues — every service bookable without visiting Guest Services
What is eConcierge?
Every guest service,
in their pocket.
Modern cruise passengers expect digital-first, self-service experiences. eConcierge delivers exactly that — a fully web-based platform accessible from any mobile browser or dedicated kiosk, with no app download required.
Guests log in securely with their Cabin Number and Last Name, validated in real time against your SPMS. From there they can book shore excursions, schedule spa treatments, view their folio, and chat with Guest Services — all without queuing at the desk.
✓
Fully web-based — Chrome, Safari, Edge. No app installation required
✓
Cabin Number + Last Name login validated in real time against SPMS
✓
Shore excursions, spa, folio access, and Guest Services chat in one platform
✓
Administrative portal gives crew full control over services, chats, and announcements
✓
Customizable white-label branding — logos, colors, and fonts per ship or cruise line
✓
Scalable, secure, and built for the demands of modern cruise operations
Platform at a Glance
One platform. Every guest touchpoint.
Replace paper queues and manual processes with a branded digital experience your guests will actually want to use — and that drives measurable revenue uplift.
Any Device, No Download
Personal phone, tablet, or dedicated kiosk · Works on any browser
Real-Time SPMS Integration
Fidelio sync for guest auth, bookings, folio · Always current
Shore Excursions & Spa
Browse, filter, book & cancel · Email receipts · Multi-guest
Live Guest Services Chat
Real-time crew chat · Quick questions or free text · History saved
White-Label Branding
Full logo, color & font customization · Live preview before publishing
Guest-Facing Platform
A beautiful, branded experience
on any device.
Eight guest-facing capabilities designed to eliminate queues, reduce manual crew workload, and unlock onboard revenue from every passenger interaction.
Any Device
Access via personal smartphone, tablet, or dedicated ship kiosks — no app download required. Works on any modern browser.
Secure Login
Cabin Number + Last Name authentication against live Fidelio data. RFID/Barcode scanning available on kiosks for faster access.
Personalized Home
Branded welcome screen with quick-access tiles for all services: Shore Excursions, Spa, Folio, Chat, Deck Plan, and Cruise News.
Custom Branding
Cruise line logos, colors, and fonts across all interfaces. Preview branding updates before going live — per ship or fleet-wide.
Shore Excursions
Filter by date, port, price, or activity type. Book for multiple guests in a single transaction. Email receipts sent automatically.
Spa Treatments
Browse services, select available slots, book or cancel within Fidelio-defined windows. Age restrictions enforced automatically.
Folio Access
View itemized charges with categorized breakdowns. Email folio as PDF. Sensitive data masked by default for security and privacy.
Guest Services Chat
Real-time chat with crew from anywhere on ship. Predefined quick questions or free text. Chat history saved for the voyage duration.
Bookings & Folio Management
Everything guests need
without the queue.
From browsing shore excursions at sunrise to checking a folio charge before disembarkation — every transaction handled digitally, in real time, fully synced with Fidelio.
Shore Excursions
Browse and filter by date, port, price, or activity type
Detailed descriptions with duration, pricing, and availability
Book for multiple guests in a single transaction
Cancel within Fidelio-defined cancellation windows
Automatic email receipts sent upon confirmation
Spa Treatments
Filter by service type, date, or available time slot
Age restrictions enforced automatically from Fidelio
Alternative suggestions offered for unavailable slots
Folio Access
View itemized charges with full categorized breakdowns
Email folio as PDF directly from the app
Guests check charges without waiting at Guest Services — ever
Administrative Portal
Full crew control —
one unified portal.
Every guest chat, service update, and announcement managed from a single, role-based admin interface. Crew ID or Safety Number login. Full audit logs and configurable data retention — built for compliance.
See the Admin Portal →Secure Crew Login
Crew ID or Safety Number authentication with role-based permissions — view, edit, or full control tiers.
Service Management
Sync with Fidelio to manage excursion and spa availability in real time. Hide unavailable services instantly.
Announcement Management
Create, schedule, and preview announcements. Mark urgency level for prominent display to all guests.
Guest Communications
View, respond to, or assign guest chat sessions. Use predefined response templates for faster service delivery.
Guest Context
Access full guest folio details during chat sessions for informed, personalized and efficient responses.
Audit & Retention
Configure data retention (default 12 months). Full audit logs for compliance, incident review, and accountability.
Security, Privacy & Compliance
Guest data protected —
from login to logout.
Every session, every transaction, and every piece of folio data handled with enterprise-grade security. No data stored on device. All credentials validated live against Fidelio.
Guest Authentication
Cabin Number + Last Name validation against Fidelio in real time. No credentials stored on device — zero exposure between sessions.
Role-Based Crew Access
View-only, Edit, and Full Control permission tiers. Crew ID or Safety Number login options — right access for every role.
Kiosk Auto-Logout
Automatic session termination after configurable inactivity period (default: 2 minutes). No guest data left exposed on shared devices.
Data Masking
Sensitive folio data masked by default. Full details only revealed to authorized crew or the guest themselves — protecting privacy at every touchpoint.
No Data on Device
Zero personal data retained on kiosks beyond the active session. All data lives in Fidelio — eConcierge never stores what it doesn't need.
Audit Logs & Retention
All transactions and admin actions fully logged. Configurable retention period (default 12 months) for compliance, audits, and accountability.
The Challenge & Opportunity
Modern guests demand digital-first —
paper queues cost you revenue.
Today's Pain Points
✕
Paper-based bookings cause delays, errors, and missed revenue
✕
Guests queue at Guest Services for simple requests that could be self-served
✕
No real-time folio visibility during the voyage — guests are kept in the dark
✕
Ship announcements are missed or outdated — communication gaps onboard
✕
Manual crew workflows increase operating costs and reduce service quality
✕
Lack of self-service leads to guest frustration and lost revenue opportunity
The eConcierge Solution
✓
Self-service bookings via mobile or kiosk — available 24/7 without crew intervention
✓
Real-time Guest Services chat from anywhere on the ship, any time
✓
Live folio access with full categorized breakdowns — guests always informed
✓
Dynamic ship announcements and daily schedule feed pushed to every device
✓
Automated workflows free crew to focus on high-value, face-to-face service
✓
Branded, intuitive UX guests genuinely want to use — driving adoption and revenue
Benefits for All Stakeholders
Measurable impact for operators,
guests, and crew alike.
eConcierge isn't just a guest app — it's an operational platform that benefits every stakeholder aboard.
Cruise Operators
Revenue, compliance & automation
Automate bookings, cancellations & folio management
Reduce Guest Services manual workload significantly
Real-time Fidelio sync ensures data accuracy always
Scalable for thousands of simultaneous guests
Configurable retention & audit logs for compliance
White-label branding per ship or cruise line
Guests
Self-service & personalization
Book services from anywhere, any time — no queues
Personalized, branded onboard experience
Real-time folio transparency throughout the voyage
Multi-guest bookings in a single transaction
Email receipts and confirmations automatically
Chat with Guest Services instantly from their phone
Crew
Efficiency & focused service
Single portal for services, announcements & chats
Access full guest context while responding to requests
Predefined response templates speed up service
Role-based access ensures appropriate permissions
Reduced inbound volume for routine requests
More time for high-value, face-to-face service
Technical Specifications
Web-based, SPMS-integrated,
and enterprise-secure.
No new hardware. No app stores. Just a powerful, responsive web platform that works on every device your guests already have in their pocket.
Platform
Fully web-based — Chrome, Safari, Edge. No app installation required. Accessible from any modern browser or dedicated kiosk.
Devices
Personal smartphones, tablets, dedicated kiosks. Any screen size via fully responsive design — no hardware investment required.
Integration
Real-time SPMS (Fidelio) connectivity for guest authentication, booking management, folio data retrieval, and live updates.
Guest Login
Cabin Number + Last Name validated live against SPMS. RFID/Barcode scanning available on kiosk terminals for faster access.
Database
Secure storage for transaction logs, chat history, and announcements. Configurable retention period — default 12 months.
Security
Guest and crew authentication, kiosk auto-logout, masked sensitive data, role-based access controls, full audit logging.
Branding
Fully customizable logos, color palettes, and fonts. Live preview before publishing — white-label per ship or per cruise line.
Kiosk
Optional RFID/Barcode scanning for faster guest authentication at kiosk terminals. Auto-logout after configurable inactivity (default: 2 min).
Support SLA
24/7 eCruise Platinum support — phone and email. Includes bug fixes, compatibility upgrades, and security patches.
Platinum+ Support & SLA
Every voyage,
every guest, covered.
eConcierge is backed by the same Platinum+ SLA that covers all eCruise products — 24/7 support, proactive monitoring, and a team that understands the cruise environment inside out.
Talk to Support →24/7 Phone & Email
Round-the-clock support — available for every sailing and every watch period.
Bug Fixes & Patches
All bugs resolved under SLA with proactive security and compatibility updates.
Branding & Config
Expert help setting up custom branding, kiosk configs, and SPMS sync parameters.
Remote Troubleshooting
Diagnose and resolve issues remotely — no need to wait for an engineer onboard.
Ongoing Enhancements
General enhancements included in monthly fee — your platform evolves with your guests' expectations.
Cruise-Native Expertise
Our team has worked shipboard — support from people who understand your operation.
Explore the Suite
More eCruise products
to discover.
Seven purpose-built products for cruise. Jump to any product below.
Ready to Elevate Your Guest Experience?
Replace queues with
digital-first convenience.
eConcierge delivers the self-service experience modern cruise guests demand — bookings, folio, chat, and more, all from their pocket. Integrated with your SPMS and live in days.