Embarkation · Mobile Check-In & Gangway
The first impression
that lasts the
whole voyage.
The fastest and most reliable embarkation solution in the cruise industry — offline-capable, SPMS-integrated, and built from real-world deployment.
Fully Offline-Capable
SPMS Integrated
Offsite Check-In
SeaCare Integration
Native iOS
The complete embarkation platform — check-in to gangway
Mobile Gangway — secure boarding control dockside
Gangway Gate — real-time manifest, photo verification & movement tracking
9+
Years in active production
100%
Offline capable, zero downtime
24/7
Platinum+ SLA support
What is eCruise Mobile Suite?
Embarkation built for
the pace of cruise.
Embarkation sets the tone for the entire voyage. A slow, frustrating check-in before guests even step onboard can color the whole experience. Mobile Suite was designed to eliminate that — putting check-in in the hands of your crew, not fixed terminals.
A comprehensive embarkation platform covering Mobile Check-In and Mobile Gangway, built exclusively for cruise and trusted in production for over 9 years. Fully offline-capable, with all transactions queuing on-device and syncing automatically when connectivity returns.
✓
Fully offline — transactions queue on-device and sync automatically on reconnection
✓
Real-time Fidelio SPMS sync — passenger data always accurate on every tablet
✓
Offsite check-in capable — buses, airports, hotels, remote pier locations
✓
Per-tablet configuration — check-in, gangway, health questionnaire, or combined
✓
SeaCare integrated — health & medical data securely transferred to onboard instance
Platform at a Glance
Two products. One unified embarkation platform.
Mobile Check-In and Mobile Gangway work seamlessly together on a single system — from the first guest scan to the last boarding call.
Native iOS Application
Apple App Store approved · iPad tablets · 9+ years in production
Full Offline Resilience
Zero downtime during network outages · Auto-sync on reconnection
Offsite Check-In
Hotel, airport, bus, or transit · Eliminates pier queues entirely
SeaCare Health Integration
Health questionnaire, vaccine records, HIPAA-compliant data transfer
Security & PCI Compliance
Fexco tokenization · Passport validation · Deny boarding flags
Two Integrated Components
From first check-in to gangway security —
one unified system.
A complete embarkation platform covering every step of the passenger journey, from document verification to secure boarding.
01
Mobile Check-In
Complete guest embarkation on any iOS tablet
Full offline capability — queue transactions on-device
Photo capture & facial detection with blur/white background
Passport & multiple travel document validation
Credit card capture with encryption & Fexco tokenization
Cruise contract & health/safety contract with digital signature
Visa capture & emergency contact collection
Health questionnaire via SeaCare integration
Vaccine verification & deny check-in ability
Edit reservation info, email contracts, re-take photos
Offsite check-in — bus, airport, remote pier locations
02
Mobile Gangway
Secure, mobile gangway control for security officers
Full offline — transactions queue if network is disrupted
Capture passenger & crew photos at gangway
Re-take photo if check-in quality is insufficient
Automatic gangway movement upon scan
Manual lookup by passenger/crew name or cabin number
Counts page: expected, onboard, visitors & more
Deny boarding flag (from Mobile Check-In or Fidelio/OHC)
Deny ashore flagging via SAG alerts in Fidelio/OHC SPMS
RFID, Barcode, and QR code support
Small hardware footprint — easy to deploy at any gangway
Offline & Offsite Capability
No network? No problem.
Guests can check in from anywhere.
Onsite Terminal Check-In
Crew use tablets anywhere within the embarkation terminal — moving fluidly between queues, lounge areas, and VIP lanes. No fixed workstations needed.
Key Capabilities
Mobile tablets replace fixed POS
Any area of the terminal
Multiple crew simultaneously
Real-time sync to Fidelio SPMS
Offsite Check-In
Guests can complete check-in before arriving at the pier — at hotels, airports, or in transit. Eliminates arrival queues entirely for operators like Hurtigruten.
Key Capabilities
Hotel or airport check-in
Bus / transit check-in
Daily multi-port operations
Eliminates pier queues entirely
Offline Mode & Auto-Sync
If network connectivity is lost, tablets continue operating without interruption. All transactions queue on-device and automatically synchronize when connection returns.
Key Capabilities
Zero downtime during outages
Transactions queue on-device
Auto-sync on reconnection
Full data integrity preserved
Mobile Check-In Feature Details
Every step of embarkation —
on a single iOS tablet.
Documents, identity, health checks, contracts — all handled in one seamless, mobile-first flow.
Photo & Identity
Capture guest photos with facial detection and automatic blur/white background processing. Re-take from reservation data. Full photo management included.
Document Verification
Passport validation, visa capture, birth certificate, and multiple travel document support — all processed in a single seamless embarkation flow.
Credit Card Processing
Encrypted credit card capture with optional Fexco tokenization and SPMS account routing. Display pre-registered cards and update if necessary.
Digital Contracts
Cruise contract and health & safety contract — displayed, signed digitally, and emailed to guests. No paper handling, no queues, complete audit trail.
Health & Safety
Health questionnaire via SeaCare integration (optional). Vaccine verification. Medical data securely transmitted to the onboard SeaCare instance. HIPAA compliant.
Offline & Offsite
Full offline mode — transactions queue on-device during network disruption and sync automatically on reconnection. Offsite check-in capable at any location.
The Challenge & Opportunity
Embarkation is the guest's first impression —
make it count.
Today's Pain Points
✕
Terminal queues and slow check-in frustrate guests before they even board
✕
Fixed workstations limit where and how crew can process passengers
✕
Network downtime halts operations — no offline fallback capability
✕
Separate systems for health checks, documents, and ID verification
✕
No flexibility to configure different tablets for different use cases
✕
Paper-based contracts and manual data entry slow turnaround times
The Mobile Suite Solution
✓
Mobile tablets bring check-in to guests — anywhere in the terminal or beyond
✓
Offsite check-in on buses, at airports, or remote pier locations
✓
Full offline capability — transactions queue and sync when network returns
✓
Unified platform for documents, health checks, photos, ID, and gangway
✓
Per-tablet configuration for different roles: check-in, gangway, health
✓
Digital contracts with signature capture — instant, paperless, accurate
Platform Architecture & Integrations
SPMS as system of record —
full offline resilience.
SPMS as system of record. Full offline resilience across every tablet. SeaCare health integration for complete passenger wellness management.
SPMS / Web Service
System of Record
Guest Profiles
Cabin Data
Reservations
Voyage Codes
CC Routing
Deny Lists
⇄
eCruise API Server
Apache / PHP/Lumen / MySQL+MariaDB
RESTful API · Web Admin Panel · Auto-Sync
RESTful API · Web Admin Panel · Auto-Sync
Simultaneous Multi-Location Check-In
Check-In Tablet
Offline Capable
Gangway Tablet
Offline Capable
Health Q Tablet
Offline Capable
⇄
SeaCare
Health Integration
Health Questionnaire
Medical Data
Body Temperature
Vaccine Records
HIPAA Compliant
Onboard Instance
Technical Specifications
Built on proven technology,
trusted in production.
eCruise Mobile Suite is engineered for the demanding environment of cruise embarkation — reliable, scalable, and built to handle the busiest turnaround days.
Client Platform
Native iOS application (Apple App Store approved). Runs on iPad tablets. Over 9 years in active production deployment.
Tech Stack
Apache-based RESTful API service · PHP / Lumen framework · MySQL / MariaDB database
Offline Capability
Full offline mode — all transactions queue on-device during network disruption and auto-sync on reconnection.
SPMS Integration
Fidelio / OHC SPMS as system of record. Auto-sync of all passenger data, voyage codes, deny lists, and CC routing.
Health Integration
SeaCare integration (optional) for health questionnaire, medical data collection, and secure transmission to onboard SeaCare instance.
Security & Payments
Credit card encryption with Fexco tokenization. CC routing in SPMS. Passport validation. User management & security roles.
Gangway Tech
RFID, Barcode, and QR code scanning. Deny boarding/ashore flags. Automatic gangway movement. Manual lookup by name or cabin.
Configuration
Global or per-tablet configuration. Check-in, Gangway, Health Questionnaire, or combined modes. Simultaneous multi-location check-in.
Support
24/7 Platinum+ SLA — phone & email, bug fixes, security patches, iOS compatibility updates, remote troubleshooting. 1-year included.
Platinum+ Support & SLA
Always available —
even on embarkation day.
Mobile Suite is backed by our Platinum+ SLA. Our team actively monitors and participates in your major sailing events — because embarkation day is exactly when you need us most.
Talk to Support →24/7 Phone & Email
Round-the-clock support, 365 days. No business hours — available during every sailing event.
Bug Fixes & Patches
All bugs addressed under the support package. iOS compatibility updates deployed proactively.
Configuration Guidance
Expert guidance on tablet setup, workflow configuration, and integration from cruise industry specialists.
Remote Troubleshooting
Diagnose and resolve issues remotely — no need to wait for an engineer to arrive at the pier.
General Enhancements
Ongoing enhancements included in the support package — your platform evolves with your operations.
10+ Years Expertise
Our team's roots at Fidelio Cruise mean unmatched cruise embarkation expertise on every support call.
Explore the Suite
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Ready to Transform Embarkation?
Set the right tone,
from the first moment.
The fastest, most reliable embarkation solution in the cruise industry — offline-capable, SPMS-integrated, and trusted in production for 9+ years. Let's show you what it looks like for your fleet.