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🏨 eCruise PMS 🛰️ FleetOps 🛒 eCruise POS 📱 Mobile Suite 🍽️ eDining 🛎️ eConcierge 📝 eWaiver 👥 Crew Connect 🔗 ResConnect
Property Management System · Flagship Platform
eCruise PMS

The shipboard PMS,
rebuilt for the
modern fleet.

A browser-native property and fleet management platform for cruise. Real-time insight across the whole fleet, configurable to how each brand operates, and integrated with every vendor on the ship.

Browser Native Fleet-Wide Insight Fully Configurable Vendor Integrated Cloud or On-Prem
Request a Technical Review → Learn More ↓
One platform
14and growing
Modules, one system of record
Guest services and finance through to housekeeping, safety and keycards.
Drop-in
Oracle SPMS compatible
166calls
Every OHC interface, covered
125 web service functions plus 41 Universal Interface message types, so existing integrations move across untouched.
What comes next
Open REST API
For vendors beyond Oracle
A documented modern API for anything you adopt that never spoke Fidelio.
What is eCruise PMS?

One platform for the operation.
One view across the fleet.

Legacy cruise PMS platforms are aging and expensive to run, and they leave headquarters with no real-time view across the fleet. Upgrades are long and risky, so the operation stays locked in place while costs climb.

eCruise PMS is a modern replacement that gives your shoreside teams a live, fleet-wide picture, adapts to how each brand runs without waiting on a vendor, and works with the systems already on every ship, so you modernize on your terms, one vessel at a time.

✓
A real-time, fleet-wide view of every voyage's performance, not per-ship silos
✓
Lower total cost of ownership, with nothing to install per seat and no proprietary database license
✓
Deploy in the cloud or on the ship. It is the same system either way, with no separate edition to license or maintain
✓
Configure each brand's workflows and rules in-house, without vendor tickets or change orders
✓
Works with the vendors and devices already on board, with no rip-and-replace
✓
A low-risk path off legacy: roll out one vessel at a time, with no fleet-wide cutover
Platform at a Glance
Browser native. Fleet aware. Built around your operation.
A purpose-built system of record for cruise ships, with a shoreside enterprise view of fleet performance most lines never see.
📊
Fleet-Wide Visibility
FleetOps joins PMS & POS across every ship in real time
💰
Lower Total Cost
Nothing to install per seat · no proprietary database license
⚙️
Configurable Per Brand
Workflows & rules in a built-in console · no vendor tickets
🔌
Vendor Integrated
Works with the POS, keycard, PBX, iTV & gangway already on board
🛡️
Low-Risk Rollout
Modernize one vessel at a time · no fleet-wide cutover
One Platform, Two Layers

Shipboard system of record.
Shoreside enterprise view.

On every ship, eCruise PMS is the system of record. Ashore, FleetOps consolidates the whole fleet, joining PMS data with the ePOS transaction stream into a single enterprise view. Both layers are one platform, one implementation, and one support contract. FleetOps is included, not a separate purchase.

Per Ship · Browser-Based
eCruise PMS: system of record
pms.ecruiseinc.com / ws / dashboard
Guests, crew, folios, gangway movement, safety, and regulatory submission, all in one workspace. No thick client, no per-seat install. Each vessel stays fully operational offline.
Fleet-Wide · Ashore · Included
FleetOps: shoreside enterprise manager
fleetops.ecruiseinc.com / reports-analytics
Fleet overview, consolidated analytics, loyalty & casino, and a publish center. FleetOps surfaces the voyage economics most lines never see because PMS and POS sit in silos. Explore FleetOps →

Most shipboard PMS platforms sell fleet management as a separate system: its own licence, its own implementation team, its own support contract. With eCruise it ships switched on. Already running a different PMS? FleetOps also deploys standalone →

eCruise PMS in Action

One platform, across the
whole operation.

From the guest services desk to the gangway to the shoreside back office: the same system of record, everywhere it's needed.

Guest services agent assisting passengers at the front desk with eCruise PMS
Guest Services · Onboard
At the front desk
A guest services agent pulls up check-in, folio, and cabin & safety details in a single guest view, keeping the desk moving through the busiest embarkation moments.
Chief security officer monitoring passenger movement at the gangway during embarkation
Gangway & Security · Embarkation
At the gangway
The chief security officer tracks every board, ashore, and return movement in real time during embarkation, with denied-boarding holds enforced on the spot.
Shoreside leadership team reviewing the FleetOps business intelligence dashboard
FleetOps · Shoreside
Ashore at headquarters
Leadership reviews voyage economics across the fleet on FleetOps: net yield, occupancy, and onboard revenue, all in one enterprise dashboard that joins PMS and POS.
Functional Footprint

Every module a ship needs.
One platform.

The full set a ship needs to sail, mirroring the operational structure of the vessel, plus built-in Tier-2 capabilities.

🛎️
Guest Services
Check-in / out, folios, invoices, packages, postings, and work orders. The daily heart of the guest account.
🛂
Gangway & Security
Board / ashore / return tracking, denied-movement holds, and immigration logging for full accountability.
👥
Crew Management
Records, cabins, folios, board cards, ILO rest-hours, and manifests for the whole crew complement.
💱
Finance & FX
Cashbook, currency exchange, period close, settlement, and GL export. An auditable ledger by construction.
⚓
Shore Excursions
Setup, bookings, waitlists, embarkation-day handling lists, and manifests for every tour and tender.
🦺
Safety & Muster
SOLAS drills, muster lists, survival-craft compliance, and training alerts kept current automatically.
📋
Regulatory / eNOAD
Advance passenger info and arrival / departure notices submitted to authorities, on time.
⚙️
Administration
Voyage, cabin, codes, and packages, with per-brand configuration in a built-in console and no code changes.
🔌
Device Integration
A universal device interface connecting POS, keycard, PBX, iTV, dining, and gangway hardware.
🔑
Keycard / Ving
Cabin and access keycard encoding integrated directly into the guest and crew workflow.
The Challenge & The Opportunity

A modern platform,
not another fat client.

✕ Today's Legacy Burden
✕
A Windows thick client installed and patched on every workstation across the fleet
✕
A proprietary database and forms engine carrying heavy licensing cost and a shrinking skills pool
✕
Fleet reporting trapped in per-ship silos, with no real-time enterprise view
✕
Per-property behavior locked inside vendor-controlled tooling
✕
Long, risky upgrade cycles that discourage change entirely
✓ The eCruise Path
✓
Runs in any browser, with nothing to install on the workstation
✓
A real-time fleet-wide view in FleetOps, joining PMS and POS across every ship
✓
Configurable to each brand and operation in a built-in admin console, with no code changes
✓
Connects to every device and vendor on board through a broad SOAP and TCP integration surface
✓
An open stack of PHP, Laravel, PostgreSQL and Docker, with no proprietary database licensing
Integration & Ecosystem

Built to work with every
vendor on the ship.

eCruise speaks the same protocols as Oracle’s SPMS. Anything already integrated with Fidelio, whether through its web services or the Universal Interface, connects to eCruise PMS unchanged. No re-integration. Anything new comes in through a published REST API.

Discuss Your Stack →
🧾
125 OHC Web Service Calls
Oracle Hospitality Cruise’s full SOAP contract, each call verified for byte conformance. Anything wired to Fidelio’s web services today keeps working.
🔌
41 Universal Interface Messages
Oracle’s Universal Interface on port 2001, covered end to end. POS, PBX, iTV, dining and gangway hardware keep talking with no re-integration.
✅
Ground-Truth Verified
Real Fidelio device exchanges captured in the lab, replayed against eCruise, and confirmed to a byte-level match.
🛰️
FleetOps Sync
Changesets sync ship-to-shore when connectivity allows, giving one consolidated ledger across every vessel.
💳
Secure by Design
Tokenized card data, dedicated authorization / settlement services, and a configuration audit trail.
🧪
Tested Workflows
Tier-1 workflows ship with automated browser tests asserting real pre- and post-database state.
Technology Stack

An open stack,
fully disclosed.

Mainstream open source end to end, with no proprietary runtime, database, or forms-engine license, and a skills pool that is widely available.

Language / Runtime
PHP 8.3 on Apache (php:8.3-apache).
Framework
Laravel 11, a server-rendered monolith.
Database
PostgreSQL, the relational system of record. No proprietary database license.
Frontend
Tailwind · HTMX · Alpine.js · Vite.
API & Auth
REST /api/v1/ · Laravel Sanctum · Redis.
Reporting
Gotenberg PDF · Laravel Excel · CSV export.
Financial Engine
Immutable postings, multi-currency rate locks at posting time, multi-rate tax stacking, period state machine.
Testing
Laravel Dusk browser tests · PHPUnit, seeded against a full-scale ship.
Deployment
Containerized with Docker Compose, smoke test & automatic rollback. Runs on a single server, cloud-hosted or on-premises onboard, from one identical build.
Explore the Suite

More eCruise products
to discover.

eCruise offers a full suite of purpose-built products, each solving a specific operational challenge for cruise. Jump to any product below.

eCruise POS
→
eCruise POS
Revolutionizing point-of-sale.
 Mobile Suite
→
Mobile Suite
Embarkation, reimagined.
 eDining
→
eDining
Onboard dining, elevated.
 eConcierge
→
eConcierge
Every guest request, handled.
 eWaiver
→
eWaiver
Go paperless at the gangway.
 Crew Connect
→
Crew Connect
Keep your crew connected.
 ResConnect
→
ResConnect
Shore to ship, connected.
Let's Modernize the Ship

A browser-native path
off legacy.

eCruise PMS gives operators a browser-native path off legacy thick-client property management, with real-time fleet insight, configuration that fits each operation, and integration across every vendor on the ship. We welcome a joint technical review with your architecture team.

Request a Technical Review → Contact Sales